Privacy Policy
Last Updated: [2025 Sep 28]
1. Introduction
Welcome to CNGoodsBuy.com (“we,” “our,” or “us”). We operate a service that enables international consumers to purchase and ship a vast array of goods from Chinese e-commerce platforms like Taobao, 1688, and Weidian to addresses worldwide.
We are committed to protecting your privacy and handling your data transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cngoodsbuy.com and use our services.
Please read this policy carefully. By accessing our site and using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us and information about your use of our services automatically.
A. Information You Provide Directly:
Account Information: When you register for an account, we collect your name, email address, shipping address, and other contact details. If you use “Sign in with Google” or “Sign in with Facebook,” we receive your basic profile information (such as name and email address) from these providers, as authorized by you.
Order Information: When you place an order, we collect information related to the transaction, including product links, specifications, and your payment details (which are processed securely by our third-party payment processors; we do not store full credit card numbers on our servers).
Communications: When you contact our customer support, leave comments on our site, or communicate with us in any way, we collect the content of those communications.
B. Information Collected Automatically:
Log Data: We automatically receive information from your browser when you visit our site. This includes your IP address, browser type and version, pages you visit, the time and date of your visit, and other usage statistics.
Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to enhance your experience, analyze site traffic, and for advertising purposes. For detailed information, please see our Cookie Policy section below.
Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Maintain Our Services: To create and manage your account, process your orders, arrange for shipping, and provide customer support.
To Authenticate Your Identity: When you use “Sign in with Google” or “Sign in with Facebook,” we use the information provided by these services to create and authenticate your account with us.
To Communicate with You: To send you service-related updates, order confirmations, shipping notifications, and respond to your inquiries.
For Marketing and Advertising: To send you promotional communications (subject to your consent where required by law) and to show you targeted advertising on other websites.
To Improve Our Services: To analyze how users interact with our website, diagnose technical issues, and improve our platform’s functionality and user experience.
For Security and Fraud Prevention: To monitor and prevent fraudulent transactions, protect against malicious activity, and ensure the security of our services.
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, our legal basis for processing your personal data is as follows:
Performance of a Contract: Processing necessary to fulfill your orders and provide the services you request.
Legitimate Interests: Processing for purposes such as security, analytics, and marketing our services, where these interests are not overridden by your data protection rights.
Consent: In cases where we ask for your explicit consent, for example, for certain marketing communications or non-essential cookies. You can withdraw your consent at any time.
Legal Obligation: Processing necessary to comply with our legal and regulatory obligations.
5. How We Share Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, and serving our users. This includes payment processors, logistics and shipping partners, data analytics providers, and customer support platforms. These parties are contractually bound to use your data only for the services we request.
Social Login Providers: When you use “Sign in with Google” or “Sign in with Facebook,” your interaction with those services is governed by their respective privacy policies.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
6. International Data Transfers
Your personal data is processed in China and other jurisdictions where our service providers are located. These countries may have data protection laws that differ from your country of residence. When we transfer your data outside the EEA, UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure a level of protection equivalent to the laws in your home country.
7. Cookies and Similar Technologies
What are Cookies? Cookies are small data files placed on your device. We use the following types of cookies:
Strictly Necessary Cookies: Essential for the website to function (e.g., login cookies, shopping cart cookies).
Performance/Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).
Functionality Cookies: Allow the website to remember choices you make (e.g., language preferences).
Targeting/Advertising Cookies: Used to deliver ads relevant to you and track ad campaign performance.
Your Cookie Choices: When you first visit our site, you will be presented with a cookie banner where you can consent to non-essential cookies. You can change your preferences at any time through our Cookie Settings tool. You can also manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Account Data: We retain your personal information in your user profile as long as your account is active. You can request deletion at any time.
Comments: Comments and their metadata are retained indefinitely to facilitate automatic approval of follow-up comments.
Order Information: We retain order information for legal, accounting, and tax purposes for a period mandated by applicable laws.
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access: The right to request copies of the personal data we hold about you.
Right to Rectification: The right to have inaccurate or incomplete data corrected.
Right to Erasure (“Right to be Forgotten”): The right to request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
Right to Data Portability: The right to request a copy of your data in a structured, machine-readable format and to transmit it to another controller.
Right to Object: The right to object to the processing of your personal data for direct marketing or based on our legitimate interests.
To exercise these rights, please contact us using the details in the “Contact Us” section. We will respond to your request within one month as required by law. We may need to verify your identity before processing your request.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us. We will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
Email: [email protected]
Address: Area 2, Fuhai Industrial Park, Fuzhou Avenue, Baoan, Shenzhen, Guangdong, 518000, China
If you are in the EEA/UK, you have the right to lodge a complaint with a supervisory authority.