Shipping Policy
Last Updated: [2025 Sep 28]
1. Introduction
This Shipping Policy outlines the processes, timelines, and responsibilities associated with the shipping of your orders through CNGoodsBuy.com. By using our services, you agree to the terms described in this policy. Please read it carefully in conjunction with our Terms of Service and Refund and Returns Policy.
2. Service Overview: A Two-Stage Shipping Process
Our service involves two distinct shipping stages:
Domestic Shipping (China): Your items are shipped from various sellers on platforms like Taobao, 1688, and Weidian to our consolidation warehouse in China.
International Shipping: Once all your items arrive at our warehouse and you submit a shipment request, we consolidate your packages (if multiple) and ship the final parcel to your international address.
3. Stage 1: Domestic Shipping to Our Warehouse
Process: After you place an order on our website, we proceed to purchase the item from the seller. The seller then ships the item to our warehouse address in China.
Shipping Time: This typically takes 2-7 business days within China, depending on the seller’s location and their chosen logistics provider.
Tracking: We will update your order status on your CNGoodsBuy account once the item arrives at our warehouse. You can track the domestic shipping (if a tracking number is provided by the seller) through your account.
Important: You are responsible for providing the correct product links and specifications. We are not liable for delays caused by the seller or domestic logistics companies.
4. Stage 2: International Shipping to Your Address
4.1. Prerequisites for International Shipping
Before you can submit a shipment, the following must be complete:
All items you wish to ship together must have “Arrived” status in your warehouse.
You must have provided a complete and accurate shipping address.
You must have paid for the items and any outstanding fees.
4.2. Submitting a Shipment Request & Choosing a Method
Consolidation: You can submit all your arrived items in one shipment for consolidation. We will repack them to reduce volume and weight, which can save on shipping costs.
Shipping Methods: We offer various international shipping methods (e.g., EMS, ePacket, DHL, FedEx, Sea Freight). The available options, estimated delivery times, and costs will be displayed for you to choose from during the shipment submission process.
Shipping Cost Calculation: The international shipping cost is calculated based on the “Volumetric Weight” or “Actual Weight” of your parcel, whichever is greater. The formula is:
Length (cm) x Width (cm) x Height (cm) / [Volumetric Divisor]. The specific divisor (e.g., 5000, 6000) depends on the chosen shipping carrier.
4.3. Processing Time at Our Warehouse
After you pay for the international shipping, our warehouse team will process your shipment. This includes weighing, measuring, and securely packing your items. This processing typically takes 2-5 business days before the parcel is handed over to the international carrier.
4.4. International Transit Time & Tracking
Estimated Delivery Time: This is provided by the carrier and varies significantly by method and destination. It is an estimate, not a guarantee. Typical ranges can be from 5-30 business days. Delays can occur due to customs, weather, airline schedules, and local postal services.
Tracking: Once your parcel is dispatched, we will provide you with an international tracking number. You can use this number on the carrier’s official website to track your parcel’s journey.
5. Customs, Duties, and Import Taxes
Importer of Record: You, the customer, are legally considered the “Importer of Record.”
Your Responsibility: You are solely responsible for:
Complying with all import laws and regulations of your country.
Paying any and all customs duties, import taxes, VAT, and brokerage fees levied by your country.
CNGoodsBuy’s Role: We are not liable for any delays, seizures, or destruction of goods by customs authorities. We will accurately declare the contents and value of the parcel as required by international shipping regulations. Providing false information to avoid customs is strictly prohibited and will result in account termination.
6. Prohibited and Restricted Items
You are strictly prohibited from shipping items that are illegal, restricted, or hazardous. This includes, but is not limited to:
Weapons, ammunition, and explosives.
Narcotics and illegal drugs.
Counterfeit or pirated goods.
Flammable liquids, gases, or solids (e.g., perfumes, certain batteries, lighters).
Live animals, plants, and endangered species.
Currency and precious metals.
We reserve the right to inspect and refuse to ship any item we deem prohibited. Shipping such items will lead to immediate account termination without refund, and the items will be confiscated.
7. Parcel Loss or Damage During International Transit
Insurance: We strongly recommend purchasing shipping insurance for your parcel, especially for high-value items.
Loss/Damage Claims: If your parcel is lost or damaged by the international carrier, you must file a claim directly with the carrier. We will provide all necessary supporting documentation (e.g., proof of value, packing photos) to assist with your claim.
Our Liability: CNGoodsBuy.com‘s liability ends once the parcel is handed over to the international carrier and a tracking number is issued. We are not liable for loss or damage occurring during international transit.
8. Contact Us
If you have any questions about this Shipping Policy, please contact our support team:
Email: [email protected]